How do I get started?
Getting started is a simple three-step process. What if I forgot my login? On the right side of the login page, click on "Forget Your ID or Password?". The system will ask for your name and address, and either your login name or your e-mail address. If a match is found, you must answer your security question correctly and we'll reset your account and send your new password to your email address. What if I forgot my password? Click the "Forget Your ID or Password?" link on the right side of the login window. Enter the answer to your security question, and we'll reset your account and send your new password to your email address. How do I know my information is secure? Transaction information is encrypted and sent from your PC to the mySchoolBucks.com server via a secure gateway. Look for the "https" in the address field of your web browser window, and the closed lock in the bottom tray of the browser window. How can I request notification via e-mail when my child's balance is low? In the left navigation panel, click the "E-mail Preferences" link, then check the box to request low balance notifications and fill in the amount. When your child's balance goes below that amount, an e-mail message will be automatically sent to the e-mail address in your user profile. Why did I receive another notice that my child's balance is low? If your child's balance changes, the e-mail notification is reset to send a new message. You should receive only one notification each time the balance goes below your selected minimum dollar amount. If you child has more than one account, you may receive messages for each account. How can I request a receipt via e-mail when I make a payment? In the left navigation panel, click the E-mail Preferences link, then check the box to request a confirmation receipt via e-mail. Each time you make a payment, a confirmation will be sent to the e-mail address in your user profile. Can other people make payments on my child's account? Other adults can make payments on your child's account if they know the child's name and either birth date or student ID. Multiple users can have the same child in their MyHousehold. Remember that mySchoolBucks.com is intended to be used by adults who can purchase with a credit card, and that you are responsible for protecting the confidentiality of your password and should not permit any other person to use your password. How can I see a list of all the payments I've made? In the left navigation panel, click the MyPayments link. A list of all payments made from your user account is shown. How can I see what my child has purchased in the school cafeteria? In the MyHousehold view, click the View Purchases link to the right of the child's name that you are interested in. A list of purchases made in the cafeteria will show. What credit cards/methods of payment are accepted? mySchoolBucks.com can take a number of payment methods, however, your school district sets up which types of payments they will accept. Please refer to your school district's website or literature. Once you have a user account, you can see which payment types are accepted by your district in the Make Payments process. How long does it take for a payment to be added to my child's account? Credit card payments are authorized during the Make Payment process on mySchoolBucks.com, and your credit card account is immediately charged. Payments made with a credit card are collected nightly and will normally show up in your child's account on the very next school day. However, this can vary depending on how frequently your school district posts payments to your child's school. Electronic checks may take up to three days for authorization, so allow more time if paying via electronic checking account. What happens if my child changes schools? If your child moves to a new school in the same district, you can continue using your mySchoolBucks.com account as long as that school is a mySchoolBucks.com participant. When the school district updates their enrollment records prior to the start of school mySchoolBucks will also be automatically updated with the new enrollment information. Please check with your school district for a list of participating schools. If you move to an entirely different school district, you must create a new user account. mySchoolBucks.com will provide a list of available school districts during the New User sign up process. Why does my child's balance show as Unknown? An unknown balance may occur when your child moves to a new school and the school has not yet sent the new balance to the website. The balances are usually updated around the first day of school. What happens if I move to a new district? If you change school districts, you must create a new user account. mySchoolBucks.com will provide a list of available school districts during the New User sign up process. Who should I contact if...My login won't work? First, click the "Forget your ID or Password?" link on the login page to make sure you're using the correct login ID. If that doesn't resolve your problem, contact customer support for assistance Why did my child's balance not update when I made my payment? Payments made through the website transfer out to the school site and update your child's account balance in the school site Point-of-Sale computer. Once the payment travels to the school site and updates the balance it will transfer back up to the website so you can see the updated balance. Generally this process takes 2 school days. Who should I contact if...My payment didn't show up at the school? First, check My Payment History to make sure the payment was completed and approved. If the payment appears there, go to My Household and check the student's Purchase History. If the payment shows in the Purchase History, it has been successfully received at the child's school. If not, make sure you have allowed at least 1-2 school days for the payment to transfer to the school. If the payment does not appear after that, contact your school district administrator for help. How do I cancel or change an existing scheduled payment? To cancel a scheduled/recurring payment, simply click on the payment from the My Household page or the Billing Information page and choose "Cancel Payment" from the next window. If you wish to change an existing scheduled/recurring payment, follow these same steps to cancel it and then create a new one with your new options. How do I transfer funds between accounts (Ex: Meals to ala carte)? Unfortunately, there is no way to do this through the website. Please contact the cafeteria manager at your child's school and they will be happy to do this for you. How do I transfer funds between students? If both students attend the same school, you may contact the cafeteria manager at their school and they can do this for you. If they attend different schools, this request should be made to the district's food service department. We have moved and I would like a refund of my balance. Who do I contact? Refund requests are processed by your school district. Please contact the school your child previously attended and request a refund. For more assistance you can contact the food service deparment in your district. Who should I contact if...I have suggestions for improvements to the mySchoolBucks.com website? Use the "Contact Us" link at the bottom of any page of mySchoolBucks.com. We love to hear from you! |