MySchoolBucks gives parents the convenience and flexibility of one account to securely pay for all of their student meals and more with a credit card, debit card, or electronic check.
MySchoolBucks has a FREE mobile app that is available for both iPhone and Android users in the App Store or Play Store! With the MySchoolBucks app, you can quickly and securely add money to your student’s school meal account using your credit card, debit card or electronic check. Just login with the same username and password you use on the MySchoolBucks website.
Getting started is a simple three-step process!
- Download the app or visit the MySchoolBucks homepage and click on “Sign Up Today”.
- Create a user profile with your email address, establish a password, and set up your security questions.
- Add a Student to your account using the student’s name, date of birth and/or student ID number. (Some schools and districts may require either the student’s date of birth or student ID number.)
Now you’re ready to make payments!
Yes, you will be all set and ready to go after you sign up.
Problems Logging In
Resetting your password is easy. Simply click on the link “Forgot username or password?” in the login box on the homepage. Enter in your username (in most cases, your email address) and select if you’d like to receive a text message or an email to reset your password.
In most cases, your username is the email address you used when you set up your account. If you need further assistance, please call us at 855-832-5226.
If you are having trouble locating your district and/or school, they may not be ready to take online payments yet with MySchoolBucks. If you need further assistance, please call us at 855-832-5226.
Check to make sure that the student’s name is spelled exactly as the district has it on file. Verify that the student ID and/or date of birth has been entered correctly. Your student’s ID can usually be found on school documents such as a report card, registration paperwork, transcripts, ID card, etc. For security and confidentiality reasons, if you need further assistance with your student’s ID, you will need to contact your school or district office.
MySchoolBucks takes the security of your information - for you, your student, and your payments - very seriously. It is vital to the service we provide. The MySchoolBucks website and mobile app are fully compliant with the Payment Card Industry Data Security Standard, which is a set of security requirements set by Visa, MasterCard, and the other major payment brands, for card payments. This is the gold standard for payments security. All transactions are encrypted and transmitted securely.
Yes! This is a great way to monitor your student’s account to know when to add more funds. You can set different low balance amounts for each student on your account.
Email notifications are managed through your account settings. To enable, click “edit” next to the student’s name in the low balance box in the account settings section, enter in the desired low balance amount and click “update” to save.
If you have your low balance notifications turned on, when the balance goes below a selected minimum dollar amount and you have not yet added more funds, you will receive a total of 3 email messages. Accounts with more than one student will receive a notification for each student.
You can easily opt in to receive payment confirmation emails. Receiving a confirmation email each time a payment is made makes it easy to keep track of all your school payments. This feature can be turned on through your account settings. Each time you make a payment, a receipt will be sent to the email address in your user profile.
General Payment Questions
If another person or family member needs to make a payment for your student, they can create their own MySchoolBucks profile. A student can be tied to multiple user accounts. If an additional account is needed, the account creator will follow the same simple three-step setup process.
MySchoolBucks accepts Visa, Discover, and MasterCard. In some instances, schools and districts have enabled electronic checks and American Express. Your school district may differ on which types of payments they will accept. If you do not see your preferred payment method when you login, contact your school and/or district for more information.
Your credit card will be authorized as soon as you place your order. Electronic checks are typically processed within one business day. Payments will show as "pending" on your Meal Accounts (for meals) or Store (for school items and invoices) page until they post to your student's account at their school. Meal funds are generally available for your student to use within 1-2 business days.
Signing up for MySchoolBucks is free. Depending on your school/district and order/item you are purchasing, you may be required to pay a program fee or membership fee. If you are required to pay a program fee, you will be notified during the checkout process prior to finalizing the transaction. For more information, please see our Terms of Service.
Why does my online bank statement show a pending MySchoolBucks charge even though my payment was declined?
If you enter an incorrect billing address during checkout, your credit card provider may place a temporary charge on your card. This temporary charge may appear as pending and will automatically be removed in 2-3 business days.
Setting Up Scheduled Payments Through MySchoolBucks AutoPay
Using AutoPay is a great way to make sure your student always has meal funds available. The MySchoolBucks AutoPay feature allows you to set up automatic (recurring) payments based on a low balance threshold hold or schedule-based setting. This is a convenient option that allows you to set it up once and let MySchoolBucks handle the rest.
When setting up your student’s payment options, select “setup AutoPay” from the meal payments options page. During the setup process, you can set up payments to occur when the account balance falls below a specified amount or on a set schedule. When the payment settings have been entered, click “complete setup” to enable the settings.
To cancel or edit your AutoPay settings, click “Scheduled Payments” in the Home drop down menu and select “View/Edit” next to the payment description. From there you can either make changes by clicking on “change autopay settings” or click on “disable autopay”.
Payment history can be found by clicking on “Meal Accounts” on the home page, and then click on “Recent Payments”.
Cafeteria purchase history availability varies by school and district. If available, you will be able to view transaction history for the past 90 days by clicking “Cafeteria Meal History” in the Meal Accounts drop down menu.
For purchase history greater than 90 days, you will need to contact your school's cafeteria manager.
Depending on your payment method (credit, debit or electronic check), the posting time will vary. Funds are generally available for your student to use within 1-2 business days.
You can continue using your MySchoolBucks account as long as your new school uses MySchoolBucks!
If you are changing schools within the same school district, MySchoolBucks is automatically updated with your student’s enrollment information. If you use AutoPay, you will need to cancel your existing schedule and setup a new one.
If your student is attending a new school in a different district, click the “district selector” at the top of account settings page to add a new school district to your profile. MySchoolBucks.com will provide a list of available school districts during the sign up process.
If you have moved schools, please know that balance information may not be available until the start of school.
If you move to a new school district that also uses MySchoolBucks, use the “district selector” located in the account settings page to add a new school district to your profile.
Transferring funds between students on your account must be done by the district or school, in accordance with school district policies. If both students attend the same school, you may contact the school’s cafeteria manager for assistance. If both students attend different schools, please contact the district’s food service department.
Am I able to transfer funds between different MySchoolBucks.com user accounts? (Example: Meals to Ala Carte)
Districts may have different processes and procedures for transferring funds between accounts. Please contact your school’s cafeteria manager for more information.
Refunds are handled differently by each school district in accordance with their policies. Please contact your school district for more information.
Who should I contact if I have suggestions for improvements to myschoolbucks.com or the MySchoolBucks mobile app?
We actively welcome our customers’ comments and suggestions. Please email us at firstname.lastname@example.org.
Who should I contact if I have made a payment but it has not yet been received by my student’s school?
If your Order History shows that your payment has been completed and approved, this generally means it has been received by your student’s school. Funds are available for your student to use within 1-2 business days. If funds are still not available for your student after 2 business days, please contact your school’s cafeteria manager for assistance.
Each report has a sort filter that can be set before the report is created. In addition, when you're viewing the report, click on any column header with an underlined label to sort the report by that column.
The schools are typically added automatically during the daily transfer from your food service application to MySchoolBucks.com. Otherwise, new schools can be added to MySchoolBucks by clicking on Manage Schools, then Add New School.
Expand the Students / Users menu in the left navigation area. Next, you can select Manage Users and find the security level option in the edit link for the user you wish to change.
Only a MySchoolBucks.com system administrator can change the fees information. Please contact the sales department at MySchoolBucks if you wish to change the fees.
Only a system administrator can change the fees information. Please contact the sales department at MySchoolBucks if you wish to change the fees.
Please contact technical support at MySchoolBucks.
As a District Administrator, where can I find materials for marketing MySchoolBucks to potential user in my District?
Go to MSB Marketing Central for guides and promotional material for MySchoolBucks.